General

Communicating with Patients: The Importance of Good Communication Skills

Darryl S. Chutka, M.D.

Successful communication strategies for challenging patient scenarios

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  • 0:45

    Intro

  • 1:25

    The Importance of Listening

  • 3:40

    The Importance of Good Communication Skills

  • 4:11

    Proven Benefits of Good Communication Skills

  • 4:50

    Communications Toolbox Intro

  • 5:05

    Provider-centered Interview

  • 5:54

    Patient-centered Interview

  • 6:21

    Interview Demonstration Intro

  • 7:10

    Demonstration: Provider-Centered Interview

  • 7:45

    Demonstration: Patient-Centered Interview

  • 8:50

    Interview Demonstation

  • 9:14

    Medical Literacy

  • 10:07

    Relationship Building: PEARLS

  • 12:03

    Patient Education: "Ask - Tell - Ask"

  • 12:54

    The Importance of Non-Verbal Commmuncation

  • 17:46

    Components of Non-Verbal Communication

  • 19:05

    Non-Verbal Communication Techniques

  • 22:35

    Demonstation: Hand Gestures

  • 24:50

    Active Listening

  • 25:30

    Closure

  • 26:42

    Challenging Patients

  • 30:10

    Demonstration: Challenging Patient #1 - Patient with Numerous Health Problems

  • 34:28

    Demonstration: Challenging Patient #2 - Rambling Patient

  • 39:34

    Demonstration: Challenging Patient #3 - Patient with Domineering Spouse

  • 43:29

    Demonstration: Challenging Patient #4 - Giving Bad News

  • 49:20

    Demonstration: Challenging Patient #5 - Flirtatious Patient

  • 52:20

    Summary